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2. Use Cases - Test Drive
In this section, we will cover the primary use cases that a dealer may encounter on a daily basis, providing detailed insights and practical solutions
2.1 HOW TO BOOK A TEST DRIVE AND POSSIBLE SCENARIOS
- 2.1.1 A USER MAKES AN ONLINE BOOKING FROM THE TEST DRIVE LANDING PAGE FOR THE MARKET OR DEALERSHIP
- 2.1.2 THE END USER/CUSTOMER CALLS A DEALERSHIP TO BOOK A TEST DRIVE
- 2.1.3 THE END USER/CUSTOMER WALKS IN TO THE DEALERSHIP WANTING TO BOOK A TEST DRIVE
- 2.1.4 THE CALL CENTRE PROCESSES A TEST DRIVE BOOKING FOR A USER WITH A SPECIFIC DEALERSHIP
- 2.1.5 There are no more places available for a Test Drive at a dealership.
2.2 WHAT TO DO AFTER BOOKING A TEST DRIVE AND POSSIBLE POST-BOOKING SCENARIOS
- 2.2.1 THE TEST DRIVE IS TAKEN SUCCESSFULLY
- 2.2.2 THE END USER/CUSTOMER MANUALLY CANCELS A BOOKING FROM THE CONFIRMATION OR REMINDER E-MAIL
- 2.2.3 THE END USER/CUSTOMER CALLS THE CUPRA MASTER TO CANCEL A BOOKING
- 2.2.4 THE CUPRA MASTER NEEDS TO CANCEL A BOOKING WITH THE END USER/CUSTOMER
- 2.2.5 AN END USER/CUSTOMER WANTS TO CHANGE THE DATE OR TIME OF THEIR BOOKING AND CONTACTS THE CUPRA MASTER
2.3 HOW BOOKINGS ARE MADE DURING EVENTS AND SCENARIOS
2.4 HOW TO MANAGE UNFORESEEN CIRCUMSTANCES THAT AFFECT TEST DRIVE BOOKINGS
- 2.4.1 WHAT TO DO IF THE CUPRA MASTER IS ABSENT?
- 2.4.2 ¿QUÉ HACER SI UN VEHÍCULO SE AVERÍA?
- 2.4.3 WHAT TO DO AS A DEALERSHIP IF I WANT TO CHANGE THE TAVASCAN TEST DRIVE AVAILABILITY DATES
- 2.4.4 WHAT TO DO IF A USER DOES NOT RECEIVE THE E-MAIL WITH THE BOOKING VALIDATION/CONFIRMATION CODE
- 2.4.5 HOW TO REPORT A TECHNICAL INCIDENT