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2.4.4 WHAT TO DO IF A USER DOES NOT RECEIVE THE E-MAIL WITH THE BOOKING VALIDATION/CONFIRMATION CODE

Bookings can only be processed when the user provides the booking validation/confirmation code.

Try the following if the e-mail with the code is not received:

1. Make sure the user has provided a correct e-mail address and entered it correctly when making the booking
2. Make sure the user has access to the inbox of the e-mail account provided during the booking process
3. Make sure the e-mail did not go into the Spam/Social/Promotions folder
4. Make sure the user is somewhere with enough Internet coverage to receive e-mails
5. Refresh and repeat the entire process

If none of the above works, the booking cannot be made at that time and you will need to consider the following alternatives:

1. Ask the user to try again later

2. The agent makes a booking for themselves (receiving the validation code) and then changes the booking as required.

In the unlikely case that a booking cannot be made in any way, the CUPRA Master should report the incident via the HelpDesk so that the system team can implement a solution as soon as possible.