2.1.3 THE END USER/CUSTOMER WALKS IN TO THE DEALERSHIP WANTING TO BOOK A TEST DRIVE

Imagine that an end user/customer walks in to a dealership and wants to take a test drive right then or at another time. In this case, the process is very similar to the above except that “Walk-in” must be selected in the SOURCE field.

All Test drives must be processed through the system regardless of the source (Online, Telephone call, Walk-in, Events, Switchboard, etc.) for tracking purposes and measurement analysis of the results from the campaigns in various markets.

Again, the video below shows a step-by-step walkthrough about what a CUPRA Master needs to do to finalise a test drive booking for the user/customer.

WATCH VIDEO

The verification code step is also required in this case because that is how the end user/customer accepts the CUPRA privacy policies and terms and conditions of use reflected in the e-mail when providing their contact details to the CUPRA Master.