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4. DIGITAL SUPPORT SOLUTION (CLICK TO EXPERT)
In this section you will find all the information related to the handling of the platform with respect to Digital Support.
4.1. ONLINE CUSTOMER JOURNEY
4.2 BACKEND OVERVIEW
4.3 CASOS DE USO de DIGITAL SUPPORT
- 4.3.1 How to set my business hours to receive appointments (video calls/calls)
- 4.3.2 How to block times and days when I will be out of the office
- 4.3.3 How to receive inbound icalls?
- 4.3.4 How to make outbound icalls?
- 4.3.5 How to transfer icalls between desktop and mobile or vice versa?
- 4.3.6 How to start a scheduled video call/icall?
- 4.3.7 How to transfer the appointment ownership (a scheduled icall/videocall) to another agent before the appointment time/date?
- 4.3.8 How to cancel a scheduled appointment (icall/call)?
- 4.3.9 How to reschedule an appointment (icall/call) scheduled for another time?
- 4.3.10 How to transfer a conversation from ichat to an interactive video call/ icall?
- 4.3.11 How to record a video call/icall in order to be able to send it to the user afterwards?
- 4.3.12 How to introduce audiovisual elements within an icall/video call?
- 4.3.15 How do I edit my account details?
- 4.3.17 How to make myself available to receive video/inbound calls and chat conversations?