How to Handle Requests for Erasing Contact Details from the Instant Booking Tool

If a user requests the deletion of their contact details from the Instant Booking tool, follow these steps to ensure the request is handled professionally and in compliance with privacy regulations:

1. Notify the Market Administrator:  Inform your Market Administrator about the user's request as soon as possible. Only the Market Administrator has the authority to erase contact details from the Instant Booking tool.
2. Verify the User's Identity: Confirm the identity of the user making the request to ensure it is legitimate. This step helps prevent unauthorized requests.
3. Understand the Mandatory Waiting Period: Be aware that contact details cannot be erased immediately after a Test Drive. A mandatory waiting period is required to allow for any potential fines or issues to be addressed.
4. Document the Request: Record the user’s request and any actions taken. Maintaining proper documentation is essential for compliance and future reference.
5. Wait for Action from the Market Administrator: The Market Administrator will handle the deletion process after the mandatory waiting period has elapsed.
6. Confirm Deletion: Once the Market Administrator confirms that the contact details have been deleted, notify the user. Let them know their request has been fulfilled in accordance with privacy regulations.

By following these steps, you ensure that the user’s request is handled properly, in compliance with privacy regulations, and in coordination with the Market Administrator.