If the account requires it (some accounts have this option enabled and others do not), a validation code will be sent to the user's email address before completing the booking to confirm its validity.
Bookings can only be processed when the user provides the booking validation/confirmation code.
Try the following if the e-mail with the code is not received:
- Make sure the user has provided a correct e-mail address and entered it correctly when making the booking
- Make sure the user has access to the inbox of the e-mail account provided during the booking process
- Make sure the e-mail did not go into the Spam/Social/Promotions folder
- Make sure the user is somewhere with enough Internet coverage to receive e-mails
- Refresh and repeat the entire process
If none of the above works, the booking cannot be made at that time and you will need to consider the following alternatives:
1. Ask the user to try again later
2. The agent makes a booking for themselves (receiving the validation code) and then changes the booking as required.
In the unlikely case that a booking cannot be made in any way, the Agent should report the incident via the HelpDesk so that the system team can implement a solution as soon as possible.
